Table Of Content

Introduction

These Terms & Conditions apply to the use of plumbingandelectrical.co.uk and to all plumbing, heating, drainage, electrical, maintenance, repair, and installation services supplied by Plumbing & Electrical, managed by Astute Management.

By requesting a quotation, booking services, purchasing Goods, or using this website, you agree to be bound by these Terms & Conditions.

Definitions

Company means Plumbing & Electrical.

Customer means any individual, homeowner, landlord, tenant, business, organisation, or other party engaging the Company for Services or Goods.

Services means any plumbing, electrical, heating, maintenance, repair, installation, inspection, call-out, emergency attendance, or related work carried out by the Company.

Goods means any products, materials, components, fixtures, fittings, or equipment supplied by the Company.

Order means any booking, quotation acceptance, instruction, or request for Services or Goods.

Working Day means Monday to Friday excluding bank holidays in England and Wales.

Quotations and Estimates

All quotations and estimates are provided in good faith based on the information available at the time.

Quotations are valid for 30 days unless stated otherwise.

Estimated pricing may change where:

– Additional faults or works are identified
– Customer requirements change
– Access issues or unforeseen site conditions arise
– Material or supplier costs increase

The Company reserves the right to revise quotations before work commences if circumstances change.

Bookings and Call-Outs

Bookings are subject to availability.

Emergency and same-day appointments cannot be guaranteed.

The Company reserves the right to refuse or cancel bookings where:

– Safe access cannot be obtained
– The environment is considered unsafe
– Aggressive, abusive, or inappropriate behaviour occurs
– Required parts or materials are unavailable
– Circumstances beyond reasonable control prevent attendance

Customer Responsibilities

The Customer agrees to:

– Provide accurate information regarding the requested works
– Ensure safe and reasonable access to the property
– Ensure that utilities including electricity and water are available where required
– Remove or protect valuables, furnishings, and sensitive equipment near the work area
– Obtain any required permissions, landlord approvals, or building consents where applicable

The Company is not liable for delays or additional costs caused by restricted access or inaccurate information provided by the Customer.

Pricing and Payment

All prices are exclusive of VAT unless stated otherwise.

Payment terms are agreed at the time of booking or quotation.

Payment may be required:

– In advance
– Upon completion of works
– In staged payments for larger projects

The Company reserves the right to request deposits for materials, specialist equipment, or larger installations.

Late payments may result in:

– Suspension of ongoing works
– Cancellation of future appointments
– Recovery costs and interest charges where legally applicable

Materials and Goods

Any Goods supplied remain the property of the Company until paid for in full.

Where specific products or materials become unavailable, the Company reserves the right to supply suitable alternatives of equivalent quality and functionality.

The Company is not responsible for manufacturer delays, discontinued items, or supplier shortages.

Delivery and Timescales

Attendance times, installation dates, and completion schedules are estimates only and are not guaranteed.

The Company is not liable for delays caused by:

– Traffic or travel disruption
– Supplier or manufacturer delays
– Adverse weather conditions
– Access restrictions
– Third-party contractors
– Circumstances beyond reasonable control

Cancellations and Rescheduling

The Customer must provide at least 24 hours’ notice for cancellations or rescheduling where reasonably possible.

The Company reserves the right to charge for missed appointments, late cancellations, wasted journeys, or time already allocated to the booking.

Deposits paid for special-order materials or scheduled installation works may be non-refundable once materials have been ordered or work has commenced.

Associated Companies and Subcontractors

During periods of high demand, specialist requirements, or geographical limitations, the Company may share relevant Customer details with carefully selected associated companies, subcontractors, or service partners for the purpose of arranging quotations, scheduling works, or completing requested services.

Any third party engaged by the Company is expected to operate professionally and in accordance with applicable UK laws and regulations.

Warranty and Liability

The Company warrants that Services will be carried out using reasonable care and skill.

Manufacturer warranties apply separately to supplied Goods and equipment where applicable.

The Company is not liable for:

– Pre-existing faults or defects
– Hidden pipework, wiring, or structural issues
– Damage caused by ageing systems or previous poor workmanship
– Loss of earnings, business interruption, or consequential loss
– Delays outside the Company’s reasonable control

Nothing within these Terms excludes liability for death or personal injury caused by negligence or any liability that cannot legally be excluded.

Customer Supplied Materials

Where the Customer supplies their own materials, fixtures, fittings, or equipment, the Company accepts no responsibility for product defects, compatibility issues, delays, or warranty claims relating to those items.

Additional labour charges may apply where Customer supplied items are unsuitable or defective.

Website Use

Information provided on this website is for general guidance only and does not constitute professional advice or a contractual offer.

While reasonable care is taken to ensure website content is accurate and up to date, the Company accepts no liability for inaccuracies, omissions, or reliance placed upon website content.

Privacy and Data Protection

Personal data is processed in accordance with the Company Privacy Policy and applicable UK data protection legislation.

Complaints

Any concerns or complaints should be submitted in writing to:

info@plumbingandelectrical.co.uk

The Company will make reasonable efforts to investigate and resolve complaints promptly and fairly.

Governing Law

These Terms & Conditions and any disputes arising from them shall be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English courts.

Terms and Conditions