Privacy Policy

Introduction

This website, plumbingandelectrical.co.uk, is operated by Astute Management. It connects customers with carefully selected, experienced and trusted plumbing, heating and electrical professionals from our network across Kent.

Astute Management is the data controller and is committed to handling your personal information lawfully, fairly and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. You can contact us at hello@plumbingandelectrical.co.uk.

What We Collect

We collect what you give us when you make an enquiry: your name, telephone number, email address, the address or area of the property concerned, and any description or photographs of the work you provide.

We also collect limited technical information automatically, such as your IP address, browser type and the pages you visit, which is used to keep the website secure and to understand how it is used.

How Your Information Is Used, And Who It Is Shared With

The main purpose of collecting your details is to pass them to one or more independent professionals in our network so that they can contact you about your enquiry. That is the service this website provides, and by submitting an enquiry you are asking us to do it.

Once your details are passed to a service provider, that provider becomes a data controller in their own right for the information they hold about you, and their own privacy policy applies to how they use it. We are not able to control what they do with it beyond the purpose it was shared for.

We also use your information to respond to you, to keep records of enquiries handled, and to comply with our legal obligations.

We do not sell your personal information, and we do not pass it to anyone outside the purpose described above.

Lawful Basis

We process your enquiry details on the basis of steps taken at your request before entering into a contract, and on the basis of our legitimate interest in operating an introduction service that you have chosen to use. Where we keep records to meet legal obligations, we process on that basis.

Stopping The Sharing

You can ask us at any time to stop passing your details to service providers, and to tell you which providers have already received them. Contact hello@plumbingandelectrical.co.uk.

How Long We Keep It

Enquiry records are kept for a limited period so that we can deal with any query or complaint about how the enquiry was handled, and are then deleted. We do not need to keep your details indefinitely and we do not.

Your Rights

You have the right to ask what personal information we hold about you, to have it corrected if it is wrong, to have it deleted where we have no continuing reason to keep it, to object to or restrict how we use it, and to receive a copy in a portable format.

Because your details may have been shared with an independent professional in our network, a request to delete may also need to be made to that provider. Ask us and we will tell you who has received your information.

If you are not satisfied with how we have handled your information you can complain to the Information Commissioner’s Office at ico.org.uk.

Cookies

This website uses cookies necessary for it to function and may use analytics cookies to understand how the site is used. You can control cookies through your browser settings.

Security

We take reasonable technical and organisational measures to protect your information. No transmission over the internet can be guaranteed completely secure.

Changes

We may update this policy. The current version is always the one published on this page.