Privacy Policy

Introduction

Plumbing & Electrical, plumbingandelectrical.co.uk is managed and operated by Astute Management. Astute Management is committed to protecting your privacy and ensuring that any personal information collected through this website is handled lawfully, fairly, and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how information is collected, used, stored, and protected when you use this website, submit an enquiry, request a quotation, or contact us regarding plumbing or electrical services.

Data Controller

The data controller for this website is:

Plumbing & Electrical
Managed by Astute Management
United Kingdom
Email: info@plumbingandelectrical.co.uk

Definitions

Company means Plumbing & Electrical.

Customer means any individual, homeowner, landlord, tenant, business, company, organisation, or professional entity engaging with the Company.

Services means any plumbing, heating, drainage, electrical, maintenance, installation, repair, inspection, or related services supplied by the Company.

Goods means any products, materials, equipment, components, or accessories supplied as part of the Services.

Order means any booking, quotation acceptance, work instruction, or request for the supply of Services or Goods.

Working Day means Monday to Friday, excluding bank holidays in England and Wales.

Basis of Sale

These Terms & Conditions apply to all work, quotations, bookings, and services supplied by the Company and override any terms proposed by the Customer unless expressly agreed in writing.

No Order is considered accepted until confirmed by the Company, work has commenced, or materials have been ordered on the Customer’s behalf.

Service Information

Any descriptions, specifications, pricing examples, service details, or technical information provided on this website are for guidance only and do not constitute a contractual offer. Final pricing and scope of work will be confirmed during quotation or booking.

Pricing and Payment

All prices are exclusive of VAT unless stated otherwise.

Payment terms are agreed at the time of booking or quotation. The Company reserves the right to suspend works, withhold materials, or cancel bookings where payment is overdue.

Additional charges may apply for emergency call-outs, out-of-hours work, specialist materials, parking, congestion charges, or unforeseen works identified during attendance.

Delivery of Goods and Services

Any estimated attendance times, installation dates, or completion schedules are provided in good faith but are estimates only.

The Company is not liable for delays caused by suppliers, manufacturers, traffic conditions, adverse weather, access restrictions, or circumstances beyond reasonable control.

Risk in any supplied Goods passes to the Customer upon delivery or installation.

Return Shipping

Where Goods are supplied separately from installation services, return carriage is the Customer’s responsibility unless Goods are confirmed faulty or supplied incorrectly.

All returns must be sent using a tracked and insured service. The Company accepts no liability for Goods lost or damaged during return transit.

Information We Collect

We may collect and process the following categories of information:

– Information provided directly when completing contact, quotation, booking, or enquiry forms
– Personal and business contact details, including name, address, email address, and telephone number
– Property information relevant to requested plumbing or electrical works
– Correspondence and communications, including emails, telephone calls, and support enquiries
– Technical and usage data such as IP address, browser type, operating system, referral source, and pages visited
– Cookie, analytics, and performance data collected through approved tracking technologies

How We Use Your Information

Personal information is used to:

– Respond to enquiries, quotations, and booking requests
– Arrange plumbing and electrical works or site visits
– Provide service, pricing, and technical information relevant to your enquiry
– Improve website functionality and user experience
– Maintain internal business records and operations
– Meet legal, regulatory, insurance, and compliance obligations

We do not sell, rent, or trade personal data to third parties.

Lawful Basis For Processing

We process personal data under one or more of the following lawful bases:

– Legitimate interests, for customer enquiries and service administration
– Contractual necessity, where processing is required to provide requested services
– Consent, where required, for marketing communications and non-essential cookies
– Legal obligation, where processing is required by law

Associated Companies and Subcontractors

During periods of high demand, emergency response requirements, geographical coverage limitations, or specialist service requests, the Company may share relevant customer details with carefully selected associated companies, subcontractors, or service partners for the purpose of responding to enquiries, arranging quotations, scheduling works, or completing requested services.

Any third party receiving customer information is required to process personal data securely, confidentially, and in accordance with applicable UK data protection legislation. Information shared will be limited only to what is reasonably necessary to fulfil the requested service.

Data Sharing

Personal data may be shared with trusted third-party service providers who support our business operations, including website hosting providers, payment processors, software providers, subcontractors, suppliers, and analytics platforms where necessary to fulfil a request or complete works.

All third parties are required to process personal data securely and in accordance with applicable data protection legislation.

Data Retention

Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, including responding to enquiries, carrying out works, maintaining service records, and complying with legal or accounting obligations.

Retention periods are reviewed regularly to ensure information is not retained longer than necessary.

Your Rights

You have the right to:

– Access your personal data
– Request correction or deletion of your data
– Object to or restrict processing
– Withdraw consent at any time
– Lodge a complaint with the Information Commissioner’s Office (ICO)

Cookies

This website uses cookies and similar technologies to ensure core website functionality, analyse traffic, and improve user experience.

Cookies may be classified as strictly necessary, functional, analytical, or marketing. Strictly necessary cookies are always enabled. All other cookies are used only with your consent.

You may manage or withdraw cookie consent at any time using the cookie banner or through your browser settings.

Limitation Of Liability

While reasonable care is taken to ensure the accuracy of information on this website, Plumbing & Electrical and Astute Management accept no liability for any loss or damage arising from reliance on website content, including indirect or consequential loss, business interruption, or loss of profits.

Nothing in this policy limits liability for death or personal injury caused by negligence or for any liability which cannot legally be excluded.

Governing Law

This policy and any disputes arising from the use of this website are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the English courts.